Precision Service | Cenza | Food & Alcohol Safety Training + Consulting


Precision Service


Precision Service™ is a practical and comprehensive approach to quality service. Precision Service™ training was developed by hospitality experts focused on teaching the entire front-of-the-house staff to work together to promote exemplary service. This holistic approach encompasses current practices, industry standards, operational relevance, and real-world examples.

Precision Service Customized Training Manuals

Our customized precision service training manuals are for any service-based business. This unique consulting service trains your team on how to develop precision service procedures for each job position. The customized precision services manuals demonstrate the acceptable standards of practice, verify the procedures, and outline accountability.

We require a 10-hour non-refundable retainer of $2,000 to secure a consultant to complete a gap analysis of your team’s job positions and service procedures. The retainer covers one on-site visit, gap analysis report, and conference call outlining findings. Travel expenses apply.

A gap analysis is an amazing training tool for your management team. The creation of the precision service training manual is self-paced by your organization. You control the speed and path forward. Our consultant can be as hands on or off as you prefer. Finding and closing the gaps in your business will save you and your team valuable time and money.

Precision Service Training

Key Topics

The importance and mechanics of Precision Service™
Professionally selling and serving food and beverage
Proper etiquette toward guests
Attention to detail with regard to service
Guest communication (verbal and nonverbal)

At the conclusion of the course, participants will be prepared to take the Precision Service™ exam. Successful completion of the exam will merit a Precision Service™ Certificate of Completion by Cenza

Benefits

It is essential for all team members to provide a positive experience for each and every customer you serve. Implementing the Precision Service™ program will increase sales and profitability, and provide for additional marketing opportunities for your organization through positive word-of-mouth attention. Cenza’s personalized hands-on coaching system addresses individual needs of each team member through a variety of techniques. Enhance your livelihood, your brand, your business and your profits by increasing your staff’s professional skills and competency through the Precision Service™ program.



Desired Outcomes

Upon course completion, participants will be prepared to:

Communicate the importance of Precision Service™ for all front-of-house team members.

Provide Precision Service™ techniques that positively affect a customer’s dining experience and return visits.

Professionally manage real-world scenarios related to selling and serving food and beverage, and handling difficult situations.

Utilize Precision Service™ guidelines to exceed service expectations of customers.

Materials Provided

Precision Service™ Materials
Precision Service™ Exam, Exam Answer Sheet

Recommended Schedule

8 a.m. – 12 p.m. or 1p.m. – 5 p.m.

Enrollment

Individual enrollment is available for all courses.
Minimum capacity: 10 participants for all private classes
Maximum capacity: 35 participants

Tuition

Contact Cenza for a training quote.



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